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Process Optimization
Discovery and SUpport

Maximizing Your
Unrealized Potential

Focus on maximizing your banks’ unrealized potential and getting the highest performance out of your day with process improvement and optimization.

Retail Frontline Process Refinement Guidance

Experience process improvement guidance through a combination of onsite and offsite employee interviews. Our team has process mapping expertise used to analyze the client’s current processes and the impact and continuity on the frontline employee experience. Opportunities are identified for streamlined retail and operations routines critical to an enhanced customer experience.

Stand out from the Crowd

Innovation and Continuous
Improvement Routine

To stay competitive and foster adaptability, implement an Innovation and Continuous Improvement culture. This involves reviewing communication routines and committees, identifying opportunities for teamwork and cross-departmental communication, and providing formal guidance for communication routines, committees and roll-out best practices to maximize time, effort, efficiency and results in a dynamic marketplace.

Customized Operations

Develop customized operations guidance with insight from client leadership to determine a strategy that achieves strategic initiatives relating to efficiency and staffing levels with regards to any/all operations departments/personnel.

Consumer Lending Process Guidance

Extraco Consulting will provide guidance and best practices during a transition to centralized underwriting and moving consumer loan processing interactions to retail staff, including training solutions and best practices for customer implementation.

Alternative Delivery Channel Development

Conduct complete assessment of current alternative delivery channels and determine strategic planning for creating and enhancing all channels to support and enhance the branch network.

Core Consulting & RFP Core Selection Process

Mediate the full RFP process for a bank’s core operating system and ancillary products. Extraco Consulting will serve as the project manager throughout the process including full negotiation of existing and potential new products and services from any core solutions provider.
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