Holly has over twenty years of experience in the banking industry. She was instrumental in the development of Extraco’s proprietary retail banking methodology and was responsible for its implementation into Extraco’s culture. Additionally, she helped grow the retail training program into the fully comprehensive new hire, continuing education, and leadership development program that is in place today.

Holly has experience supporting all retail functions; including branch and alternative delivery channel production, talent development, training, and customer experience quality. She also initiated and led the project management of new processes, procedures and products to enhance both the customer and employee experience. Holly began her career in lending and has experience with both consumer and commercial lending practices as well as credit administration practices and routines. She is a Six Sigma Black Belt Professional (SSBBP).