Cal has over 24 years of experience in the banking industry, with a diverse background spanning Retail Sales Management, Call Center Management, and Business Process Improvement. Throughout his career, he has developed extensive experience in operational leadership, process optimization, change leadership, and the implementation of solutions designed to improve efficiency and the customer and employee experience. He is a Six Sigma Black Belt Professional (SSBBP).

At Extraco Banks, Cal serves as the Director of Business Process Improvement, where he supports departments across the organization in identifying and implementing opportunities to improve how work gets done. He leads process refinement initiatives focused on eliminating waste, reducing manual effort, simplifying workflows, and creating measurable time and cost savings. His team utilizes a variety of automation and technology resources to modernize processes and develop more efficient solutions.

Cal works closely with business leaders, Compliance, Risk Management, and other key stakeholders to ensure process improvements balance operational efficiency with regulatory and organizational requirements. A significant part of his role also involves change leadership, helping teams evaluate existing practices, navigate change, and successfully adopt new processes and technologies. His broad banking background and process improvement expertise allow him to help organizations translate operational challenges into practical, sustainable solutions.