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Branch Transformation
Tangible, Tested, Tailored, and Transparent
Adapting and Modernization
Extraco Consulting doesn’t only understand the banking business, we are bankers first and foremost with vast experience adapting to the changing environment.
Tangible Proof
Our Results
1.5 to 3
FTE per branch staff reduction
on average.
Up to 26%
decrease in annual Retail salary overhead. Fewer employees, but higher salaries.
Up to 50%
reduction in Retail turnover.
30% to 50%
reduction in transaction time, allowing quality conversations.
15% to 25%
growth rate in deposits, with no additional staff.
18% to 24%
improvement in surveyed customer satisfaction.
Tested Methods
Our Model
The quality of the branch experience, which directly influences the customer experience and sales production, is driven by the quality of the frontline employees, and the tools that can help them provide enriched, consistent and personal interactions with customers:
- Award Winning Branch Transformation Strategy
- Lobby Layout Assessment and Recommendation
- Customer Traffic Flow Analysis and Guidance
- Process/Workflow Analysis and Guidance
- Video Teller Implementation, Balancing Guidance and Training
- Technology Analysis and Recommendations
- Delivery Channel Analysis, Design and Guidance
- Recycler Implementation, Training, and Balancing Guidance
- Employee Education/Training
- Customer Change Management and Education
Tailored Experience
Our Goal is to Help You
- Make your branch more efficient
- Optimize your staffing model
- Enhance your customer experience
- Implement technology for automation
- Support all delivery channels consistently
- Provide self-serve and full-serve options
Transparent approach
Holistic Branch
Transformation Can Cut
Implementation Time in Half
A Plan That Fits You
Removing Barriers
Refining Processes
Build Your People
A Plan That Fits You
Support and Empower
- Strategic Planning
- Organizational Structure
- Branch Transformation Strategy
- Project Plan Development
- Project Management and Support
- Change Management Seminars
Removing Barriers
Opening Doors
- Lobby Layout Assessment and Recommendation
- Product Review and Recommendation
- Marketing Assessment and Recommendation
- Customer Education and Change Management
- Alternative Delivery Channel Development
Refining Processes
Doing the Heavy Lifting
- Retail Job Description Guidance
- Retail Hiring Process Guidance
- Retail Frontline Process Refinement Guidance
- Innovation and Continuous Improvement Routine Assessment and Recommendation
- Retail Compensation and Incentive Plan Evaluation and Recommendation
- Customer Feedback and Satisfaction Routines
- Customer Retention Review and Recommendation
Build Your People
Support and Empower
- Customer Experience Training
- Relationship Building Sales Training
- SWARM BankingTM Certification and Pilot Assistance
- Customer Change Management Workshop
- Customer Education Best Practices Workshop
- Retail Management Routines and Best Practices
- Manager/Supervisor Mentor Programs
- Leadership Talent Development Programs
- Reward and Recognition Assessment and Development
A Lot Can Happen
In Eighteen Months
Where Do You See Your Bank In That Time?
Award winning
Methodology
Learn how Extraco Consulting developed the components of the universal banker strategy implemented at Extraco Banks, ultimately leading to the formation of the award winning Universal Banker Model, known as SWARM Banking™.
